Connect your payout account

To receive delivery orders paid online, easydine needs to know which bank account the money goes to. You do this once, under Organization → Payments, and it takes about five minutes.

Have this ready

Gather these before you start. With everything at hand, the form goes through in one pass:

• The company CNPJ. If you do not have one yet, use your CPF.
• The business bank account: bank, branch, account number and check digit.
• The postcode of the company address.
• Annual revenue (company) or monthly income (individual). An approximate figure is fine.
• If you register as a company: name, CPF, date of birth, phone number and address of the managing partner listed in the articles of association.

Step by step

1. Open Organization → Payments and start the recipient registration.
2. Choose Individual or Company. This choice decides which details the form asks for.
3. Fill in the account holder, the address and the bank account.
4. For a Company registration, name the managing partner and confirm the declaration at the end of the form.
5. Submit. Required fields carry an asterisk, and any field with a problem is highlighted with an explanation of what to fix.

What we fill in for you

Several fields fill themselves, so you type as little as possible:

You enter	easydine fills in
CNPJ	Legal name and trading name
Postcode	Street, neighborhood, city and state
—	Name, e-mail and phone from your user account

Everything stays editable: if a detail comes back different from what you expect, type over it. The street number and any complement are always yours to fill in, because a postcode does not know them.

The bank account

The Bank field is searchable: type the name ("Itaú", "Sicoob") or the bank number and pick it from the list. No need to memorize the code.

Two points that often cause doubt:

• Account type: choose between checking account and savings account. Pick the one you actually hold — the transfer fails if it is wrong.
• Account in another name: by default the account belongs to the registered holder. If the money goes to an account in a different name, clear that option and enter the name and document of whoever owns the account.

The managing partner

This part appears only in a Company registration, and it is about the person listed in the company's ownership records — who is not always the person filling in the form.

If that person already uses easydine, pick their name from the list and their contact details are filled in. If they have no access to the system, choose Another person and type the details.

At the end of the section there is a declaration that the named person is a partner or legal representative of the company. You have to tick it yourself: that confirmation is sent along with the registration to our payment partner.

The details must match

The holder's and the partner's information is checked against official records. A name, document or date of birth that differs from the CNPJ records fails verification, and the registration has to be done again.

After you submit

The registration goes through a check by our payment partner. The status appears under Organization → Payments, and you do not need to watch it: when something needs you, we tell you in the panel.

While the check runs you can carry on building your menu and your store. Online payment for delivery starts working as soon as the registration is approved.

If the registration is refused

The check does sometimes refuse a registration. When that happens, Organization → Payments shows the situation and a button to submit a new registration.

A few things worth knowing:

• The refused registration is neither corrected nor deleted — what you send is a brand-new registration, from scratch.
• The payment partner does not disclose which detail caused the refusal, to you or to us. So review everything before resubmitting, above all the document, date of birth, address and bank details.
• Resubmitting exactly the same information tends to be refused again.
• The number of new registrations is limited, and there may be a wait between submissions. The screen itself tells you how many are left and from when you can try again.

If you run out of submissions and the registration is still refused, talk to us — from there it is on us to sort out.

If something changes later

Registration approved and then the business changed? It depends on what changed.

Address, phone, e-mail, trading name or managing partner — talk to us with the new detail. These are updated on the existing registration, with nothing to redo.

The holder's CNPJ or CPF — this needs a new registration. The document is what identifies who receives the money to the Banco Central, so a different CNPJ is, for payout purposes, a different company. We archive the old registration and open up a new submission; when that happens, Organization → Payments shows the notice and the button to submit.

Online payments are paused meanwhile

Between the archive and the approval of the new registration, delivery with online payment is unavailable. Worth agreeing the timing with us beforehand, and checking that any pending balance has already been transferred to your account.

Bank account — talk to us. The new account has to be under the same CPF or CNPJ as the registration; an account under a different document needs a new registration, for the same reason as above.

What it costs

Connecting the account is free. The only fee on sales is 10% on orders paid online, processing included. The details are in Online payments and fees.

Stuck on the registration? Talk to us on WhatsApp or at suporte@easydine.app.