Online payments and fees
When a customer pays for a delivery order on your website, that money is yours. This page explains how it gets to you and what it costs.
How the money gets to you
- Connect your account under Organization → Payments. The process is guided and takes about 5 minutes. See the step-by-step registration guide.
- The customer pays by card or Pix right on your website when placing the delivery order.
- The payment is processed securely by our payment partner.
- The money goes to your bank account, your business's own account. It doesn't sit in an in-between balance you have to withdraw later.
A single fee
There is one fee only: 10% on orders paid online, processing included. It applies to both card and Pix, with no per-module fee and no weekend surcharge.
| Type of sale | Fee |
|---|---|
| Delivery paid online | 10%, processing included |
| Order at the table by QR code | None |
| Online reservation | None |
In practice: on a R$ 100 delivery order paid online, R$ 90 stays with you. The fee is automatic and charged once per sale. You don't have to calculate anything or pay a separate commission bill later.
A transparent delivery fee for your customer
Portaria SENACON/MJSP nº 61/2026 (a Brazilian consumer-protection regulation) requires anyone selling delivery to show the customer a summary box breaking down the delivery fee. easydine ships this ready-made: the box appears automatically on your store, with no extra setup on your part.
Your customer's tax document
To meet the tax rules for online sales, the tax note (nota fiscal) must identify the buyer. So when a customer places a delivery order paid online, they enter their CPF or CNPJ right at checkout. easydine collects it at payment time and keeps it available for issuing your tax note — you don't have to ask for it afterwards.
This document is handled with care and has two uses: identifying the buyer on the tax note and, by the payment partner, processing the payment and preventing fraud. easydine keeps this data only for the short window in which the tax note may need it and deletes it afterwards; on the panel screens it is shown masked — the tax note itself is issued and kept by you, under your own tax-retention rules. The document is never used for marketing.
If your fiscal setup identifies the online-sale intermediary, use easydine's CNPJ: 65.013.219/0001-70. Check with your accountant how to fill that field when issuing the note.
If a payment is temporarily unavailable
Online payment is processed through payment partners. If one is temporarily unavailable, we offer another payment method on the same screen — the customer doesn't have to start the order over. When something needs you — for example, finishing your payout setup — we let you know in your dashboard.
What about during the free trial?
During the 30-day trial, you don't pay a subscription. But heads up: the 10% fee on online payments also applies during the trial, automatically, once per sale. If you sell online-paid delivery during the trial, the 10% applies as usual.
Delivery with online payment is part of the full orders module, available on the Completo plan. See Plans and limits and learn about easydine delivery.
Still have questions about payments? Reach us over WhatsApp or at suporte@easydine.app.