Frequently asked questions
Quick answers to the most common questions. Didn't find yours? Write to suporte@easydine.app.
What is easydine?
A complete platform for food businesses: an online store with your own brand, a digital menu, QR code ordering at the table, delivery with online payment, table reservations, and a management dashboard. See it all in What is easydine.
Do I need to be tech-savvy?
No. Everything runs in the browser, with simple screens and guided setup. If you get stuck at any step, our support team helps you over WhatsApp or email.
Can I see a live example?
Yes. We keep a public demo you can explore. At the demo store you can browse the menu as much as you like (it's a sample store, so ordering is turned off). At the demo reservation site you can make a test reservation and try the full flow.
How does the 30-day free trial work?
You create an account and use every feature for 30 days. Your subscription is only charged when the trial ends, and you can cancel at any time during the trial, on your own, from inside the dashboard. Heads up: the 10% fee on delivery orders paid online also applies during the trial (it's automatic, charged once per sale).
What fees do I pay besides the subscription?
Just one: 10% on delivery orders paid online, which already includes card processing. Dine-in orders at the table (QR code) and reservations carry no fee. There is also no per-module fee and no weekend surcharge. Details in Payments.
Can I cancel whenever I want?
Yes. You cancel on your own, at any time, under Organization → Subscription in the dashboard. Your subscription stays active until the end of the period you've already paid for. There is no lock-in period and no cancellation penalty.
Does it work for delivery?
Yes. Addresses auto-filled from the CEP (Brazilian postal code), a radius-based delivery area, minimum order value, discount codes, online payment, and a public order-tracking page. Payments are processed securely by our payment partner, and the money goes straight to your bank account. You can also connect partner delivery services. See Delivery.
Do I need a card machine or a special computer?
No. easydine runs in the browser, on any computer, tablet, or phone. For delivery, customers pay online; at the table, they order from their own phones. A thermal printer for the kitchen is optional.
Can I use my kitchen printer?
Most likely, yes: easydine works with 80 mm thermal receipt printers connected over the network or USB, through a desktop app for Windows. You can route by category: the bar prints only drinks, for example. See Kitchen printing.
Do I own my customers and my data?
Yes. Your customers' accounts, addresses, and order history stay with you. And customers who opt in to hear from you join your list, so you own the relationship with them.
Does it work with more than one location?
Yes, easydine was built to handle multiple locations. How many online stores you can have depends on your plan: Starter includes 1, Standard includes 2, and Enterprise comes with higher limits. And that number isn't a ceiling: need more stores or locations? Talk to us on WhatsApp or at suporte@easydine.app and we'll put together a custom offer. Compare the plans in Plans.
Do you help with migration?
Yes, in 3 ways, and you choose: we do it for you; we do it together in an online session; or assisted, over WhatsApp and email. Just ask at suporte@easydine.app.
What languages does it support?
Everything is available in Portuguese and English: the dashboard and the pages your customers see.
How do I reach support?
Over WhatsApp or at suporte@easydine.app, every day, from 9 a.m. to midnight (São Paulo time). Non-urgent requests are answered within 2 days.